Coryntas workspace
Request: Draft follow-ups for overdue invoices and route disputed charges to the right account owner.
The overdue portfolio totals $30,000 across four invoices. Three invoices, worth $22,000, have no dispute flag in the receivables ledger and are candidates for a reviewed reminder. The remaining $8,000 invoice has an open billing dispute and should stay out of the reminder batch.
I have prepared a routing queue, an invoice follow-up, and an owner assignment for the disputed charge. Before any message goes out, Finance needs to reconcile recent receipts and confirm recipient details. Absence of a dispute flag is not proof that payment is still outstanding; bank activity may have changed since the ledger snapshot.
For Harbor Labs, route the billing question to account owner Jordan and ask for the agreed scope and delivery evidence. Keep that conversation separate from collections until the amount is resolved. You can explore the dispute-free batch to see exactly which invoices remain. The collection batch is ready for review; Finance should approve the recipients and amounts before releasing any reminder messages.
Source excerpts
[I1] Receivables snapshot
15 Sep 2026 · All amounts USD
INV-1041 Alder Studio: $12,000, 21 days overdue, no dispute flag. INV-1042 Harbor Labs: $8,000, 18 days overdue, disputed. INV-1043 Pine Works: $6,000, 12 days overdue, no dispute flag. INV-1044 Elm Services: $4,000, 7 days overdue, no dispute flag. Total overdue $30,000. Recent bank receipts are not included.
[I2] Harbor billing dispute
Account note · INV-1042
Customer disputes the billed scope. Account owner Jordan must compare the agreed scope with delivery evidence and coordinate Finance review. Keep INV-1042 on hold from automated reminders until the amount is resolved. No dispute resolution date is confirmed.
[I3] Collections playbook
Internal process · Drafting rules
Reconcile receipts and confirm recipient details before sending reminders. Request an expected payment date, allow the customer to raise an issue, and ask for a remittance reference if already paid. Do not invent fees or threaten action. Disputed invoices require the account-owner path, not the standard reminder batch.