Retail & Ecommerce

Serve more customers. Keep the business behind each order moving.

Connect product knowledge, customer requests and operating information. Agents support marketing, sales, service and supplier work across your retail or ecommerce business.

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Help customers choose and resolve

Answer product questions, continue order requests and keep customers informed of the result.

Turn information into commercial action

Research demand, prepare content and investigate sales or margin changes.

Support the work behind the sale

Compare suppliers, prepare operating reports and coordinate recurring administrative tasks.

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Bring product knowledge into the customer’s next step.

Help shoppers understand their options and resolve the questions around an order. Agents use business policies and connected tools to continue the service work behind the conversation.

Explore customer service

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Connect commercial findings with operating work.

Investigate changes in demand and margin, prepare campaign content and compare supplier information. Bring the results into reports and the actions your team wants to pursue next.

Explore research and analysis

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